> .woocommerce-product-gallery{ opacity: 1 !important; } >

Terms of Sales


These general conditions of sale are intended to define the rights and obligations of JADE ROLLER and the Customer of the products presented by JADE ROLLER on its site jaderoller.com (hereinafter "the Site"). Elle apply exclusively between the company JADE ROLLER, 13 rue Sainte-Ursule 31000 Toulouse (hereinafter "JADE ROLLER") and any individual consumer visiting or making a purchase via said Site (hereinafter "the Customer ").
On the Site, JADE ROLLER allows the Customer to order beauty products online (hereinafter “the Product(s)”) in accordance with these general terms and conditions.
Any order placed with JADE ROLLER therefore entails the Customer's unreserved acceptance of these conditions. These general conditions may be modified at any time and without notice by JADE ROLLER, the applicable conditions being those in force on the date of the order by the Customer.


The Products offered for sale are presented on the JADE ROLLER website and accompanied by a description. 2.2.
The Products offered by JADE ROLLER comply with the standards applicable in France. Items such as, in particular, photographs, texts, graphics as well as all the information and characteristics illustrating and/or accompanying the Products are not contractual, which the Customer acknowledges.
Consequently, JADE ROLLER cannot incur any liability in the event of error or omission of any of these elements or in the event of modification of the said elements by the suppliers and/or publishers.


The Customer declares to be of legal age and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site. 3.2.
The Customer undertakes to communicate to JADE ROLLER the actual information necessary for the performance of the service covered by these conditions as requested online and according to his situation, in particular his surname, first name, address, telephone. and valid email. The Customer is responsible for the consequences arising from information transmitted that is false or inaccurate or whose recovery would be unlawful.
Once the order has been placed, JADE ROLLER sends the Customer an e-mail confirming it. He informs him of the dispatch of the Products. 3.4. The Customer can modify his data in the "my account" section.


Any order will only be validated after acceptance of payment. 4.2.
JADE ROLLER reserves the right to cancel or refuse an order in the event of a dispute with the Customer on a previous order. 4.3.
JADE ROLLER can accept orders within the limits of available stocks. It informs the Customer of the availability of the Products sold on the Site at the time of the order confirmation. If, despite JADE ROLLER's vigilance, the products are unavailable, JADE ROLLER will inform the Customer by e-mail as soon as possible.
The Customer may then cancel his order and be reimbursed, where applicable, for the sums already paid. Definitive or temporary unavailability cannot in any way engage the responsibility of JADE ROLLER, nor can it give rise to any right to compensation or damages in favor of the Customer.


The prices displayed on the Site are indicated in euros, all French taxes included (French VAT and other taxes that may be applicable), excluding shipping costs, participation in order processing costs and packaging costs. Shipping costs, participation in order processing costs and packaging costs will be indicated in the Customer's basket, before the final validation of the order.
The amount paid by the Customer does not include taxes and customs fees that may be applied by customs authorities upon delivery to a country outside France.
Payment and knowledge of taxes and duties that may apply to the purchase are the responsibility of the Customer. JADE ROLLER is not responsible for and does not reimburse customs fees or taxes applicable to the Customer's country. If the Customer chooses not to pay the import duties and returns the package, he will not receive a refund when the package is received but a credit on the Site for the value of the Products purchased only, less the shipping costs. Prices may be modified at any time, without notice and in particular in the event of a change in tax or economic data. The articles will be invoiced on the basis of the rates in force at the time of the registration of the order.


JADE ROLLER delivers its Products in France and in all the countries of the European Union and can even deliver internationally. The products are sent to the delivery address indicated by the Customer when ordering.
The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times. In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular: street number, building, staircase, access codes , names and/or intercom numbers, etc.). In the event of a delay in delivery of more than 116 working hours, if the product has not been dispatched, the Customer may denounce the order by email to contact@jaderoller.com with acknowledgment of receipt or by registered letter with acknowledgment of receipt and request a refund for their order.
If the article was dispatched before reception of the cancellation of the order for late delivery of more than 116 working hours, JADE ROLLER will refund the article and the shipping and return costs, upon receipt of that this, complete, in its original condition and with all tags.
JADE ROLLER undertakes to inform the Customer of the progress of the processing of his order.
In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and JADE ROLLER, by any means, of any reservations within 3 days of receipt of the product.
JADE ROLLER cannot be held responsible for the consequences due to a delay in delivery that is not of its making.


Full payment must be made when ordering.
At no time can the sums paid be considered as a deposit or down payment. The Customer pays for his order by credit card (Visa, Eurocard/Mastercard) or with his Paypal account. For any transaction, the Customer will indicate the number appearing on the front of his card, the expiry date of his card and the cryptogram appearing on the back of his card (last three digits). The communication by the Customer of his credit card number constitutes authorization for JADE ROLLER to debit his account for the amount of his order.
No cash on delivery will be accepted, whatever the reason.
JADE ROLLER retains ownership of the item until full payment of the price by the Customer. Purchases are made securely. The payment solutions adopted by JADE ROLLER are 100% secure. For payments by credit card (credit card, visa credit card and e-credit card), all the information that Customers communicate to JADE ROLLER is strictly protected and guarantees the compliance and security of each transaction.


Within thirty (30) days of receipt of their order, the Customer may ask JADE ROLLER to return the Product(s).
This period may be extended to forty-five (45) days in exceptional periods before Christmas for orders placed from November 15 to December 21. The Customer must return the Product(s) he wishes to return at his own expense, unless the product has a manufacturing defect or does not correspond to the initial order.
He must inform customer service by email at sav@jaderoller.com or complete the online return form on the “Delivery and Return” page of the Site, which includes all the instructions for returning the Product(s). (s). In the event that the Customer has received a product with a manufacturing defect or that does not correspond to the initial order, he has the option of notifying customer service at sav@jaderoller.com in order to be reimbursed for the return costs. . A prepaid return label service will generally be offered. The return is at the Customer's risk.
The Product must be returned in its original packaging, in its original condition, new, unused, accompanied by the order number, to the following address: Jade Roller
25 rue de la République
31300 Toulouse
The returned Product will the object of a credit note or will be reimbursed within a maximum period of fifteen (15) days from its receipt by JADE ROLLER.
In the case of a refund, this will be made by crediting the amount to be refunded to the Customer's bank account. If the Customer fails to comply with these conditions, in particular the return or exchange conditions, JADE ROLLER will not be able to reimburse the Products concerned.


All our products are guaranteed for a period of one year from the day of purchase.
In accordance with article L211-4 of the consumer code, JADE ROLLER undertakes to deliver the product(s) without any lack of conformity. This warranty does not apply to: (a) stone or glass parts, unless the damage is due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, scuffs or broken parts, unless the damage is due to a defect in materials or workmanship; (c) to damage caused by accident, abuse, misuse, exposure to liquid, fire, earthquake, or other external cause; (d) to a defective product resulting from use not conforming to its intended purpose or following clumsy use of it; (e) defects resulting from normal wear or normal aging of the product; (f) theft or loss of part or all of the product. All costs incurred (shipping costs, replacement, repair) are the responsibility of the JADE ROLLER brand in accordance with article L211-11 of the consumer code. If you wish to assert the commercial guarantee, please complete this form and return it to us at sav@jaderoller.com:

I/we (*) hereby notify my/our (*) request for a commercial guarantee relating to the sale of the property below

– Order number
– Ordered on
– Product
– Name of consumer(s)
– Address of consumer(s)
– Reason(s)

(*) Strike out the useless mention

I certify that I have been informed of the commercial guarantee on the contract relating to the sale of the property identified above within one (1) year from the date of purchase of the said property by myself or by a third party designated by me, other than the carrier; that if the good concerned is reshipped using the return label published at the following address https://jaderoller.shipping-portal.com/rp/, Jade Roller bears the return costs, failing which , the return costs will be at my expense; that I return the good in its original packaging, failing that, in a packaging allowing the total protection of the good (bubble wrap, paper and wedging particles); that I am responsible for the property and any breakages until it is received by Jade Roller , and that in the event of loss, I will provide proof of deposit issued by the carrier.


Signature(s) of consumer(s):


Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (listed products, descriptions, images, videos, etc.).
This Site or any part of this Site must in no case be reproduced, copied, sold or exploited for commercial reasons without the express written authorization of JADE ROLLER.
In general, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full property of JADE ROLLER.
The Customer is therefore required to respect intellectual property rights and may not in any way use the trademarks appearing on the Site and on the Products if applicable, or register a trademark that would prejudice the holder of the rights, unless otherwise provided by contract.
The same applies to any other intellectual property right.


JADE ROLLER has, for all stages of access to the site, from the ordering process to the dispatch of the package or subsequent services, only an obligation of means.
JADE ROLLER cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance to law and case law. JADE ROLLER undertakes to use the confidential information of Customers only within the framework of the operation of its Site.
For the smooth running of the order, the personal data collected will be subject to computer processing, the Customer acknowledges having knowledge of it.
As such, information concerning him may be communicated to technical service providers of JADE ROLLER.
In addition, JADE ROLLER may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracing the number of visitors to certain pages.
In accordance with the law of January 6, 1978 amended by the law of August 6, 2004, the Customer has a right to access and rectify personal data concerning him appearing in JADE ROLLER's files. Any request must be sent by e-mail to: contact@jaderoller.com.


In the event of the occurrence of an event of force majeure, the party concerned must inform the other within fifteen (15) days of the occurrence of this event, by registered letter with acknowledgment of receipt.
Expressly, are considered as cases of force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or disputes business, civil disturbance, insurrection, war, bad weather, epidemic, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal modifications or regulatory forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship.
All of the parties' obligations will be suspended for the duration of the force majeure event, without compensation.
If the force majeure event continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for either party.


NON-PARTIAL VALIDITY OF A CLAUSE If any of the stipulations of these conditions is declared null or unenforceable by a competent court, it will be declared unwritten and will not result in the nullity of the other stipulations.
UPDATE These general conditions may be modified at any time and without notice by JADE ROLLER, the applicable conditions being those in force on the date of the order by the Customer.
APPLICABLE LAW – JURISDICTION These general conditions are subject to French law with regard to substantive rules and formal rules.
Any dispute must be subject to a prior attempt at amicable settlement. In the absence of an amicable settlement, jurisdiction is attributed to the competent French courts, notwithstanding plurality of defendants or warranty claim.
L.211-4. of the Consumer Code The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. Art.
L.211-5. of the Consumer Code – To comply with the contract, the good must:
1° Be suitable for the use usually expected of a similar good and, where applicable:
– correspond to the description given by the seller and possess the qualities that the latter has presented to the Client in the form of a sample or model;
– present the qualities that a Customer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the Customer, brought to the attention of the seller and which the latter has accepted.
L.211-12. of the Consumer Code The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
1641 of the Civil Code The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the Customer would not have acquired it, or would have paid a lesser price, if he had known them.
1648 paragraph 1 of the Civil Code The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

You can contact Jade Roller by email at contact@jaderoller.com.

    your basket (0)
    BackFree return for 30 daysDeliveryFree delivery from 49,00  purchaseSecure paymentSecure payment
    Your basket is empty Return to the shop
      Calculate delivery costs
      Add promo code
      I choose my offered product